Refund policy

At EASERO, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we’re here to help.

We offer replacements only for products that are:

- Damaged during delivery

- Defective

- Incorrect item received

Replacement requests must be made within 2 days of delivery.

To request a replacement, please contact our support team with:

- Your order number

- Clear photos/videos of the issue

- Unboxing video (recommended for verification)

Once verified, we will arrange a replacement or suitable resolution.

We do not accept returns or refunds for:

- Change of mind

- Incorrect address provided by customer

- Minor color/design variations

- Used products

Refunds are issued only if a replacement is unavailable. Approved refunds will be processed to the original payment method within 5–7 business days.